Senior Manager, Compliance

• Act as a regulatory risk subject matter expert, providing risk stewardship and oversight to the business lines, functions, and partners, including providing requirements for new products/services, reviewing customer-facing documentation including marketing material to ensure compliance with applicable legislation.
• Manage Meridian’s RMC tool including the inventory of applicable regulatory requirements and controls within the tool.
• When required, provide training/support to end-users of the compliance tool.
• Conduct compliance impact assessments for business-initiated changes to Meridian’s products, services, processes, or systems, to ensure regulatory compliance risks have been adequately identified and addressed.
• Enhance the methodology for the execution of regulatory compliance control assessments, testing, and monitoring.
• Oversee the resolution of all identified compliance issues promptly and escalate concerns to management as applicable.
• Monitor federal and Ontario regulatory developments impacting the business;
• Support the preparation of accurate and high-quality Compliance reports appropriate for senior management, board of directors, and regulators.
• Through effective coaching, lead the independent second line testing and monitoring team.
• Support testing and monitoring of AML program elements and control areas to provide adequate quality assurance.

• Assist in managing Meridian’s privacy issue management process by investigating, documenting, and tracking privacy breaches and issues in a timely Work with Business Units to complete escalated privacy incident reports for Chief Privacy Officer review.
• Determine reporting requirements, draft detailed and timely summary reports to the Office of the Privacy Commissioner (“OPC”) or provincial privacy commissioners, as applicable.
• Conduct privacy impact assessments for business-initiated changes to Meridian’s products, services, processes, or systems, to ensure privacy risks are adequately identified and;
• Support the preparation of reporting to senior management and the Board, as appropriate, as it relates to the Privacy Program.

• Comprehensive knowledge and experience overseeing an RCM Ability to read and understand applicable.
• Working knowledge of the Ontario Credit Union and Caisses Populaires Act and applicable.
• Working knowledge of the federal Bank Act and applicable.
• Working knowledge of federal Consumer Complaint Handling regulations and federal privacy laws (“PIPEDA”).
• Working knowledge of all lines of business and functional departments within a bank and/or credit Strong knowledge with a variety of financial products and services (e.g. mortgages, lines of credit, deposit accounts, etc.).
• Confidence and ability to recommend continuous improvements to processes and tools to meet the requirements of both bank/credit union regulatory requirements and PIPEDA.
• Self-starter, takes initiative, and has the ability to work.
• Member Focus - Personally demonstrating that our Members are our highest.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engage in honest and transparent dialogue to develop mutual understanding, trust, and cultivate deeper relationships.
• Expert writing skills.
• Business Savvy - Continuously acquire the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty, and
• Talent Developer: Nurtures and supports direct reports, identifies strong team members, and develops digital and analytical skills in direct reports.
• Creates a Supportive and Positive Team Environment: Creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team.
• Comfort learning and adopting new digital tools, with an openness to using AI-enabled technology to enhance productivity, accuracy, and the Member experience.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Meridian Credit Union