Compliance Officer II

• Ensures public compliance with municipal by-laws through negotiation, education, issuance of tickets, laying of charges and preparing and serving Orders.
• Conducts investigations regarding alleged by-law violations and Halifax Regional Municipality Charter violations.
• Educates and provides information to the public regarding municipal legislation.
• Interprets and enforces legislation.
• Documents appropriate case file information while conducting investigations.
• Receives, reviews and makes recommendations on extension requests from property owners.
• Identifies and documents work required to remedy dangerous or unsightly premises.
• Attends site meetings with contractors and identifies violations to be removed.
• Manages and supervises contract services in the remedy of violations.
• Identifies species and breeds of a variety of wild and domestic animals.
• Captures and impounds stray or dangerous animals using animal control equipment such as catch poles and humane traps.
• Observes and identifies signs of illness or injury in animals, reports symptoms and transport injured animals.
• Responds and provides support to Halifax Regional Police to seize and impound animals
• Conduct site inspections to confirm sidewalk café is built as per submitted plan(s)
• Perform traffic control duties during emergency events and response
• Reports, Correspondence, Appeals and Legal matters
• Issues “Orders” or “Notices” and reports as required by HRM By-laws and Halifax Charter.
• Provides case file information and status updates through oral or written communication.
• Presents oral and written reports to Appeals Standing Committee of Council.
• Lays charges before the courts (long form information) or issuance of Summary Offence Tickets (SOT) to individuals who violated HRM by-laws or HRM Charter.
• Compiles evidence for the appointed Administrator and/or Municipal Solicitor.
• Represents HRM as a witness in prosecution proceedings.
• Makes recommendations on enforcement files through written reports.
• Liaises with HRM Legal, other business units and individuals related to the enforcement of municipal by-laws.
• Serves summonses and legal documents.
• Prepares and serves warrants.
• Attends Court as required.
• Administration
• Maintains, monitors and analyzes case files in the enforcement database.
• Tracks and saves digital photo evidence through established process.
• Daily use of a computer to input inspection data, communicate with other staff and external clients, develop correspondence, reports, and Orders.
• Conducts research using Property Online, Registry of Joint Stocks, GIS, etc. to determine property location and property ownership.
• Identifies trends in by-law violations or potential difficulties with by-law policies.
• Makes recommendations for improvement to enforcement procedures.
• May perform other related duties as assigned.

• Undergraduate degree in public administration, criminology, political science, or related fields such as Law and Justice studies may also be considered
• Minimum three (3) years' experience working in enforcement of municipal and/or provincial by-laws or regulations.
• Minimum three (3) years' experience delivering face to face customer service that involves de-escalation of customer complaints.
• Minimum of two (2) years of experience with database software.
• Suitable combination of education and experience may be considered.

• Ability to effectively deal promptly with conflict and stressful situations with tact and diplomacy using good judgment.
• Ability to work independently with minimal supervision and make sound decisions which impact public safety.
• Ability to make decisions relative to urgency and importance and public scrutiny.
• Ability to prioritize and coordinate a multitude of tasks and responsibilities.
• Working knowledge and experience of methods and techniques of humane capture and impound of domestic and wild animals of an unpredictable nature.
• Ability to communicate effectively (both orally and written) and strong interpersonal skills.
• Good observation, problem solving and decision-making skills.
• Ability to maintain confidentiality.
• Demonstrated organizational and administrative abilities.
• Knowledge of standard office software and technology including Microsoft Office Suite, and enforcement database systems.
• Knowledge of proper witness interview techniques and how to gather and present evidence.
• Knowledge of municipal by-laws and Halifax Regional Charter considered an asset.
• Ability to remain calm during stressful and highly charged emotional situations involving animals, animal owners, victims, and witnesses.
• Ability to assess sick or injured animals and provide basic first aid considered an asset
• Knowledge of quality customer service principles.

Halifax