Business Analyst (Intermediate) 0180

Toronto, ON
Permanent
Full-time

2 months ago

Job Description:HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.Description

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow.
They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills:

ServiceNow CMDB data model (CSDM)
ServiceNow ITSM, ITOM discovery & Service Mapping
ServiceNow Agile 2.0
ServiceNow ServicePortal
Business application architecture
Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Must Haves: * 5+ year experience ServiceNow ITSM, ITOM discovery & Service Mapping

5+ year experience ServiceNow Agile 2.0

Foilcon

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