Manager - Products & Services Postpaid Mobility Customer Acquisition

Telus

  • Toronto, ON
  • $102,000-152,000 per year
  • Permanent
  • Full-time
  • 20 hours ago
DescriptionWho are we?The Postpaid Marketing Acquisition Brand & Value Prop team resides within the Chief Marketing Office organization. We are the team responsible for driving profitable growth and commercial excellence across our mobility portfolio. Our mandate spans revenue optimization, market share growth, customer lifetime value enhancement, and competitive positioning. We are the commercial engine that translates market insights and customer needs into actionable strategies that deliver measurable business outcomes for both TELUS and Koodo brands.What's in it for me?As the Manager for Postpaid Mobility Customer Acquisition, you will be leading a team of talented analysts and strategists while serving as a key commercial advisor to senior leadership. You will operate at the intersection of strategy, analytics, and execution, working in a fastpaced environment where your recommendations directly impact millions of dollars in revenue. This role offers high visibility across the organization, with regular interaction with VPs and Csuite executives. You'll be instrumental in shaping the commercial future of our mobility business while building and developing a high- performing team.What you will do:
  • Own the development and execution of commercial strategies that drive revenue growth, market share expansion, and profitability improvement across our mobility portfolio
  • Lead crossfunctional initiatives to optimize customer acquisition, retention, and lifetime value through datadriven insights and strategic recommendations
  • Provide commercial leadership for major business initiatives including new product launches, competitive responses, and market expansion opportunities
  • Manage and develop a team of commercial analysts and strategists, ensuring they deliver high quality analysis and actionable recommendations
  • Partner closely with pricing, product, sales, and finance teams to ensure commercial strategies are integrated and aligned with broader business objectives
  • Conduct deepdive analysis on market trends, competitive dynamics, and customer behavior to identify commercial opportunities and threats
  • Present commercial performance, insights, and strategic recommendations to senior leadership and executive committees
  • Build and maintain strong relationships with key stakeholders across marketing, sales, finance, and operations
  • Drive continuous improvement in commercial processes, tools, and capabilities to enhance decisionmaking speed and quality
QualificationsWhat you bring to the team:
  • Postsecondary degree in Commerce, Business Administration, Economics, or similar education/experience with strong analytical and business focus
  • 5-7 years of experience in commercial strategy, business development, consulting, or related analytical roles, preferably in telecommunications or technology
  • Proven track record of driving measurable commercial outcomes through strategic initiatives and analytical insights
  • Strong leadership experience managing and developing highperforming teams
  • Deep understanding of mobility industry dynamics, competitive landscape, and customer behavior
  • Exceptional analytical and problem solving skills with ability to translate complex data into clear business recommendations
  • Strong executive presence with excellent communication and presentation skills for senior leadership audiences
  • Experience with financial modeling, business case development, and ROI analysis
  • Proficiency in data analysis tools and methodologies with ability to work with large datasets
  • Demonstrated ability to manage multiple complex projects simultaneously while maintaining attention to detail
  • Collaborative mindset with proven ability to influence and drive results across crossfunctional teams
  • Continuous improvement mentality with passion for innovation and challenging the status quo
  • Results oriented with strong business acumen and customer centric thinking
Salary Range: $102,000-$152,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus