Service Supervisor, Crawler Cranes & Deep Foundation Equipment
Liebherr View all jobs
- Acheson, AB
- Permanent
- Full-time
- Adhere to safety requirements as per company policies
- Handle calls for service department including service issues, scheduling customer equipment for service and concerns of scheduled customer meetings
- Manage work orders including the opening and closing of work orders, factory generated modifications and campaigns, accurately by ensuring that labor, parts, subcontracted repairs, lubricant, supplies and parts credits are accurate and work invoicing is done in accordance with company policies and key performance indicators
- Work in conjunction with the technical and warranty teams to resolve customer warranty and claims issues
- Coordinate equipment movement and float moves
- Organize factory generated modifications and campaigns
- Business development for the service department, field and shop
- Maintain and organize orientation and site access requirements
- Advise on technical training requirements for Service Technicians
- Review and approve service reports and work orders
- Manage service department purchasing, verify third party payables, and invoice process
- Coordinate contractors for field and shop
- Maintain service department documentation and prepare quotations
- Coordinate and maintain service contracts including monthly billing
- Coordinate service vehicle fleet maintenance
- Perform other related tasks
- At least 3 years of supervisory experience
- Experience in the heavy equipment industry is preferred
- Experience in engineering or education in engineering will be considered an asset
- Valid driver's license in the province of employment
- Willingness to travel locally, nationally or on occasion internationally up to 25% of the time for training purposes
- Must have strong organizational and interpersonal skills
- Must have experience in the areas of administration, purchase orders and customer service
- Excellent customer relationship skills
- A dynamic and positive attitude focused on teamwork with an ability to work independently
- Ability to interact at all levels of the company and with customers
- Strong communication and organizational skills required
- Proficiency in Word, Excel (MS Office Suite) is essential
- Competitive wages with overtime opportunities
- Extensive benefits with employer paid premiums starting day 1
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- $600 annual safety boot & $400 safety glasses allowance*
- International training & development work opportunities for select roles*
- And much more!