Job SummaryFront Desk SupervisorAidenFull-timeIn-Office | Etobicoke, ON, CanadaAbout UsAt Aiden Hotel & Residences, we have created an oasis of luxury complemented by vibrant surroundings that invite exploration. We strive to provide exceptional hospitality experiences for all our guests. We are currently seeking a Front Desk Supervisor to join our team and help maintain the highest standards of cleanliness, comfort, and service. Our team prides itself on creating a professional, friendly environment where guests feel valued and staff are supported to succeed.About the RoleWe are seeking a Full-Time Front Desk Supervisor with Supervisory Duties to join our team. This role combines front desk responsibilities with leadership tasks, ensuring smooth operations, guiding staff, and providing outstanding guest service. The ideal candidate is organized, proactive, and capable of leading by example in a fast-paced hospitality environment.ResponsibilitiesSupervise front desk operations and assist team members with daily tasksGreet guests and manage check-in/check-out procedures professionallyHandle room reservations and process payments accuratelyMonitor staff schedules, provide guidance, and support team performanceTrain new front desk staff and provide ongoing coachingAddress guest complaints and resolve issues efficientlyEnsure compliance with hotel policies and standardsCoordinate with housekeeping and maintenance to ensure guest satisfactionMaintain organized records and reports related to front desk operationsRequirementsPrevious front desk or hospitality experience required; supervisory experience preferredStrong leadership, communication, and interpersonal skillsAbility to work full-time shifts including weekends and holidaysProfessional appearance, positive attitude, and problem-solving mindsetBasic computer skills and familiarity with hotel booking/reservation systemsProficiency in Persian, Portuguese, or Spanish is an assetQualificationsHigh school diploma or equivalent requiredPost-secondary or hospitality training is an assetWhat We OfferFlexible schedulingFriendly, supportive team environmentTraining and growth opportunities