Application Support Specialist - Lead Analyst

emergiTEL

  • Montreal, QC
  • Contract
  • Full-time
  • 1 month ago
Job description:
  • Act as first line of contact for the production environment and provide Level1 & Level2 functional and technical support.
  • Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
  • Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
  • Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crashes.
  • Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
  • Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
  • Contribute to projects related to updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
  • Maintain and create procedures and process documentation.
Release, Maintenance and Project:
  • Participate in release cycles for functional validation on staging, pre-production, and production environments.
  • Release deployment, post release checks, follow communication.
  • Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
  • Participates in regular and required DRP and BCP exercises.
  • Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
  • Execute and or coordinate projects like obsolescence, migrations, application upgrade and IV2
KEY SKILLS AND QUALIFICATIONS
EDUCATION
  • Master/Bachelor or degree in Computer Science or IT Systems
  • Minimum 8 years of Application Production Support experience (Relevant)
Minimum 8 years of Application Production Support experience (Relevant)
  • Excellent knowledge and experience of systems like Unix and Linux & Windows.
  • Excellent knowledge and experience of databases like Oracle, Sybase, MSSQL.
  • Working experience on systems based in C, Java, Python.
  • Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos, Kibana.
  • Strong experience in scripting skills or automation like Perl and Shell
  • Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP
  • Train new and existing members - to improve their knowledge and skillsets.
  • Excellent communication skills to review the incidents, changes, problems and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future.
Desirable: :
  • Knowledge & experience working on Murex in a back-office setting would be an advantage.
  • Functional know-how : Forex, Rates & Credits & Money markets would be an advantage.

emergiTEL