Principal Consultant, Service Now
- Montreal, QC
- Permanent
- Full-time
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Principal Consultant, Service Now
In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.Responsibilities
- To design, develop, and manage our Snowflake data warehouse.
- To contribute towards the establishment of best practices for the optimal and efficient usage of Snowflake with tooling like Airflow, DBT and Spark.
- To assist with the testing and deployment of our data pipeline framework utilizing standard testing frameworks and CI/CD tooling.
- To monitor the performance of queries and data loads and perform tuning as necessary.
- To provide assistance and guidance during the QA & UAT phases to quickly confirm the validity of potential issues and to determine the root cause and best resolution of verified issues.
Minimum Qualifications
- BE/B Tech/MCA
- Excellent written and verbal communication skills
- Experience as a software developer
- Experience developing in ServiceNow
- Strong knowledge of database development concepts
- Strong background in software development, software architecture, data structures, algorithms, and SDLC models
- Ability to work with customers, gather requirements and create solutions independently
- Ability to communicate across time zones and geographies effectively
- Experienced with agile development practices
- Experience modelling data in ServiceNow with familiarity with CSDM
- Previous experience working with a ServiceNow partner consultancy, having done implementations with multiple clients
- Experience developing UIs on ServiceNow
- Experience working with ITAM
- Experience working with Snowflake
- Experience implementing ServiceNow in complex network environments
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.