SENIOR TECHNOLOGY ANALYST SUPERVISOR

• Job ID: 57154
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Services & Operations
• Work Location: Metro Hall, 55 John St, Toronto, ON, M5V 3C6
• Job Type & Duration: Full-Time, 2 Temporary (12 months and 24 months) vacancies
• Salary: $94,905.00 - $128,386.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2
• Posting Period: 14-Aug-2025 to 28-Aug-2025

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Provides expertise and knowledge in innovating enterprise-wide solutions by planning, designing, implementing, monitoring and supporting large-scale corporate computer systems to ensure they meet overall corporate objective and strategic direction.
• Influences success of corporate solutions and projects through advanced systems administration, computer system architectural design, storage infrastructure, capacity planning/performance management, security, audit report, and enterprise management monitoring to computer systems which support computer desktops, integrated over a telecommunications infrastructure.
• Co-ordinates and implements the provision of enterprise management services for critical event notification/escalation including automated remedial action, and escalation until resolution to ensure systems availability 7x24x365.
• Ensures increased availability of mission critical systems and reduces downtime/impact by identifying and eliminating single points of failure, and problem anticipation/diagnosis, timely identification/solving/resolution. Provides analysis and remediation of problems, and responding/adapting to business requirements.
• Ensures security of corporate computer systems and user access on the City's computer network and performs lead role in the development/implementation of prudent security principles to meet corporate/business requirements.
• Ensures provision of and plans for data integrity across multiple data storage solutions for support of corporate users including implementation of any on-line, near-line and off-line storage technology allowing for the backup/restoration of data in an enterprise data centre comprised of large enterprise calibre tape libraries and disk farms, enterprise calibre server platforms.
• Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.
• Co-ordinates implementation and facilitation of standardized corporate enterprise solutions for acquisition of hardware, installation of software, collection of asset information, protection from computer viruses/infiltration, and local/remote access to systems in order to protect the assigned servers and corporate users.
• Makes recommendations, provides input, and co-ordinates implementation of business continuity plans and disaster recovery to ensure enterprise computer solutions are maintained.
• Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.
• Conducts appropriate capacity planning, and availability analysis. Recommends configuration changes, responds to audit reports and translates future business requirements into additional capacity requirements for input into business cases.
• Co-ordinates Platform Support and enterprise management provisions for compliance of Service Level Agreement.
• Acts as an internal consultant to business units to ensure integration of divisional strategies, identifying duplication of services, leveraging of corporate initiatives and efficient use of resources.
• Assists Manager to develop Request for Proposal, Request for Quotation, Request for Information, and Administrative and Budgeting Reports. This requires co-ordination/liaison with other senior internal and/or external staff.
• Leads and participates on City wide teams charged to evaluate enterprise wide responses to RFP, RFQ, and RFI. Makes recommendations to senior management based upon their research findings.

• A degree or diploma in a computer/technology field/related discipline or the approved equivalent combination of education and/or experience, with extensive support experience in a large and diverse business environment heavily dependent on Information Technology, strong specialization in IT Asset Management (ITAM) and enterprise technology service delivery.
• Extensive experience leading IT Hardware Asset Management (HAM) operations, including full lifecycle management (procurement, deployment, transfers, reallocation, disposal) in a complex and high-volume enterprise environment.
• Considerable expertise in ServiceNow, including module configuration, operationalization of asset workflows, reconciliation, asset normalization, integrations with procurement and CMDB, and aligning with ITIL and ISO/IEC 19770 standards.
• Experience implementing and maturing HAM governance processes, including policy development, audit response, license compliance, and alignment with financial and procurement controls.
• Considerable experience in a lead technical support role with demonstrated track record of successfully solving technical or procedural problems for business clients. This includes extensive experience with inventory control systems and administrative tools.
• Significant experience with IT Lead project management.
• Highly developed problem solving and interpersonal skills: proven ability to communicate effectively at all organizational levels; exceptional verbal and written communications skills and demonstrated ability to deal effectively with all levels of management, staff and Vendors.
• Demonstrated administration and organization skills, including developing and managing program budgets and working under high service demands and severe time constraints.
• Demonstrated ability to lead, motivate, coach, and develop teams.
• Proven commitment to outstanding customer service and continuous improvement.

City of Toronto