Bilingual Customer Sales & Support - Remote

Würth

  • Canada
  • Permanent
  • Full-time
  • 23 hours ago
Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Customer Sales & Support with prior experience supporting sales teams.Our employees enjoy:
  • A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
  • A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
  • Strong compensation (salary and bonus)
  • Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
  • 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
  • A solid onboarding plan with a 6-month mentoring program for new employees
  • A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
  • An open-door environment that promotes close collaboration within all levels of the organization
  • Continued professional development within a privately owned global company that offers both stability and growth opportunities.
  • Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.
Reporting to the Bilingual Supervisor Customer Experience Sales Supervisor, you will be responsible for:
  • Supporting customers place their orders while upselling/cross selling where possible
  • Reviewing customer requests (phone/chat/email), analyze and provide necessary resolution
  • Supporting customers with all their requests in collaboration with stakeholders when necessary (Logistics, Quality, Credit etc.)
  • Working closely with direct Manager and all team members on collaboration, engagement, best practices, SOPs e
· What YOU will bring to this role:
  • Bilingualism in French and English is mandatory - verbal and written
  • Ability to Multitask and thrive in a fast-paced environment
  • Organizational skills in task management
  • Effective communication and customer management skill
  • Ability to remain objective in stressful situations
  • Past experience in customer service and sales (ideally in a telesales environment)
  • Fully proficient in other Microsoft Office suite (outlook, word, Powerpoint etc.)
Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!

Würth