SME- GPP Payments

Artech Information Systems View all jobs

  • Toronto, ON
  • Contract
  • Full-time
  • 14 days ago
Job Title: SME- GPP Payments
Location: Toronto, Ontario
Duration: 6 MonthsIntroductionThis role is for a Subject Matter Expert (SME) to be the technical focal point for FGPP (Finastra Global Payment Plus) in production. The candidate will troubleshoot and solve issues in production for a minimum contract of 6 to 12 months.Required Skills & Qualifications
  • Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
  • Deep FGPP business and functional knowledge.
  • Proven hands-on FGPP configuration experience: profiles and rules setup.
  • Customer-facing experience: leading technical calls.
  • Experience with FGPP (not only Classic GPP) from the last 3 years.
  • Prior work experience at client or in client's Industry
Preferred Skills & Qualifications
  • Experience managing escalations from L2 for complex and advanced issues.
  • Ability to identify root causes, recreate issues, analyze traces, and provide immediate workarounds.
  • Experience with payment processing and trace analysis to pinpoint issues.
Day-to-Day Responsibilities
  • Manage escalations and provide guidance and support for configuration changes needed to resolve issues.
  • Join customer calls as needed to assist L2s, lead conversations, explain issues, provide status updates, and outline next steps.
  • Collaborate closely with L1 and L2 teams to provide consultation and guidance.
Company Benefits & Culture
  • Collaborative work environment with opportunities for professional growth.
  • Engagement in cutting-edge technology projects.
  • Supportive team culture with a focus on continuous improvement.
For immediate consideration please click APPLY to begin the screening process with Alex.

Artech Information Systems