Store Implementation Specialist

• Own the end-to-end conversion process for assigned stores, ensuring clear communication, accountability, and successful execution.
• Develop and manage a detailed conversion calendar of events for each store, keeping stakeholders informed of milestones, dependencies, and key dates.
• Establish and lead recurring weekly touchpoints with the store, and more frequent check-ins during critical phases, to track progress, surface risks, and address delays or concerns.
• Develop and maintain source-specific data clean-up documentation and partner with stores, migration teams, and vendors to obtain required data, support system clean-up efforts, and validate converted store data throughout implementation, tracking issues and driving timely resolution.
• Support stores through detailed implementation activities (e.g., system setup, documentation, and data readiness requirements), ensuring clarity and alignment at each stage.
• Capture store feedback and identify opportunities to improve conversion processes, contributing to continuous improvement and future conversion success.
• Provide post-go live stabilization support, partnering with stores and Store Systems teams to resolve outstanding issues and ensure operational readiness.
• Work cross-functionally with the Dealer Development team and Third-Party vendors to provide a seamless banner conversion experience for new Home Hardware Dealers.
• Lead beta/pilot process, provide support to stores and work with other Store Systems teams to resolve defects and prepare for broader rollout.

• Post-secondary education in Project Management or Information Technology is an asset.
• Three to five years of experience in project coordination, store systems or POS implementation, or retail operations in a customer-facing environment.
• Proven ability to own and lead complex store conversion processes from planning through go-live and stabilization, with accountability for outcomes.
• Strong ability to communicate clearly and confidently with senior leaders, store owners, vendors, and cross-functional partners, driving alignment and accountability
• Deep understanding of data readiness, clean-up requirements, validation processes, and defect management across complex system conversions.
• Ability to proactively identify risks, escalate appropriately, and drive resolution of critical issues impacting timelines, quality, or business operations.
• Experience leading pilots or beta programs, partnering with product and systems teams to resolve defects and prepare solutions for broader rollout
• Results-oriented mindset with the ability to operate effectively in fast-paced, ambiguous environments while maintaining high delivery standards
• Comfortable working in a Dealer-facing environment, including engaging directly with stores to support issue resolution and ongoing success.
• Strong organizational, analytical, and problem-solving skills, with a high level of attention to detail.
• Experience in retail environments is considered an asset.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

• The expected starting salary range for this role is $68,400 - $89,800; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:

• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

Home Hardware Stores