MAC System's Support Specialist - Contract

• Supporting 30 users in an office environment (MUST HAVE corporate MAC experience)
• Respond to users' concerns, and conduct follow-up interviews with users to ensure issues have been addressed
• Support remote work, on-premises troubleshooting and meeting room support
• Protect value by keeping information confidential
• Conform to policies and assist staff to comply with policies
• Provide weekly task lists, and escalate issues regarding timing or resources to IT Systems Manager
• Take ownership of issues, analyze, and implement fixes; escalate to IT Systems Manager or Director, Information Technology when necessary
• Manage and track all IT assets in inventory
• Configure and support Apple operating systems and mobile devices
• Onboard new staff
• Provide training and reference materials to end-users for hardware, software and meeting rooms
• Be on-premises for Board meetings and other critical meetings identified in advance
• Recommend and implement new applications or changes to existing applications
• Facilitate, and promote activities to develop data governance initiatives
• Review and be aware of new standards and regulatory changes, and understand the impacts as they pertain to data governance
• Provide backup for the Senior Systems Administrator position
• Participate in IT Disaster Recovery testing
• Assist with the development and documentation of policies, procedures and controls relating to the administration of network, business processes and special projects
• Provide backup to support other department roles as required
• Other duties as assigned

• Support social media platform initiatives
• Maintain and update website content
• Document changes in Website Change Log
• Communicate any Content Management System problems to IT Systems Manager or Director, Information Technology

• Perform Microsoft Office 365 administrator services including:
• Investigate new features

• Configure access privileges
• Enroll new staff
• SharePoint and Teams administration
• Implement and manage information protection and compliance within the Microsoft
• Office 365 environment including but not limited:

• Data classification
• Creating and managing sensitivity labels
• Data loss prevention policies
• Reporting
• Data retention

• Bachelor's degree in a computer related field
• Minimum 3 years relevant work experience
• Knowledge of Microsoft Office 365
• Knowledge of Microsoft Office 365 security and data loss protection
• Knowledge of configuring and supporting Apple mobile devices
• Knowledge of MacIntosh hardware
• Knowledge of configuring Apple OS and iOS
• Knowledge of Microsoft Windows Server, Active Directory, Azure Cloud and Amazon Web Services
• Knowledge of configuring and troubleshooting antivirus software
• Knowledge of configuring and troubleshooting backup software
• Knowledge of configuring and troubleshooting network connectivity
• Knowledge of file integrity monitoring software
• Faculty to provide exceptional customer service, multi-task, be self-motivated and a capacity to work with a minimal amount of supervision
• Excellent verbal and written communication skills

• 12-18 month contract, $75k/year with vacation + benefits
• Hybrid position, 3 days a week, downtown Toronto, walking distance from Union Station
• Opportunity to work with industry leaders and innovative technology solutions.
• Professional development and potential for longer term employment
• A collaborative and supportive team environment
• A primarily flexible work from home approach, with some onsite client meetings and team meetings

LRO Staffing