Cafe Manager
- Vancouver, BC
- $27.00 per hour
- Permanent
- Full-time
- Managing the café/bar while on shift; being an exceptional leader to your team
- Scheduling staff and managing labour
- Preparing and serving coffee, food and drinks, clearing tables, washing dishes – getting dirty and leading by example
- Creating a welcoming, safe and inclusive environment for staff and customers
- Managing stock, inventory and ordering so we can continue to make our customers happy
- Financial Management – meeting or exceeding set budgets
- Community Engagement – Active involvement in community events, building positive relationships in the neighborhood.
- Social Purpose – considering environmental and social impact when making decisions for the store.
- Communication – professional, respectful, and prompt communication with all team members, suppliers, and stakeholders.
- Hiring, firing and discipline
- Providing all team members with fulsome basic training following Forecast Training Program
- Ongoing development plans for team skill improvement and regular one-on-one meetings with team
- Quarterly all-hands staff meeting
- Creating profitable weekly schedules (weekly)
- Approving vacation and time off requests according to business needs
- Bank reconciliations and cash drops (every 2 weeks)
- Cash tips (weekly or every 2 weeks)
- Approving hours and tip reports (weekly Monday)
- Perform Café Health Check (weekly)
- Monitoring / adjusting weekly task list and delegating to team to ensure everything on list gets done to appropriate level
- Reporting maintenance issues and booking service according to schedules or needs
- Weekly inventory to assist with accurate ordering (orders Monday and Thursday)
- Receiving orders, checking for accuracy and entering to Yellow Dog system
- Month end inventory (last week of month)
- Managing regular communication to the team
- Manage in-store events program by meeting with event leaders, planning operations and bringing event ideas to life
- Maintain a record keeping procedure for all certification and licenses
- Weekly all-hand Manager meeting – collate data and bring ideas and issues to solve
- Identify areas of improvement and bring to Leadership to discuss and resolve
- Experience in high volume cafe
- Proven track record delivering on key KPI’s- Managing labour cost & food cost.
- Barista training and experience – passion, knowledge and understanding of coffee, roasting processes and origin
- Strong knowledge & previous experience using Microsoft Office suite
- Understanding of POS and inventory management software (including conducting inventory counts and managing inventory)
- Food Safe Level 1 (or higher)
- Serve-it-Right Certificate
- $27/hour + bonus program + tips
- Free food and beverages while on shift
- Extended health benefits after 3 months
- A culture of coffee leadership and development