Service Manager
Ontario Association of Children's Aid Societies
- Sudbury, ON
- Permanent
- Full-time
The Children's Aid Society of the Districts of Sudbury and Manitoulin (CASDSM) is a non-profit community
organization with a legal mandate to safeguard children and youth from abuse and neglect. The organization is
governed by a volunteer Board of Directors who are elected from within the community. They develop programs
and services based on the needs of children, youth, and families in the community. As a Children's Aid Society,
they are regulated by the Ministry of Children, Community and Social Services (MCCSS) and are governed by the
Ontario Child, Youth and Family Services Act, 2017 (CYFSA).
At CASDSM, they prioritize ensuring the safety and well-being of children and youth in the community, with a
strong emphasis on diversity, equity, and inclusion. They work in partnership with parents, caregivers, and the
community to provide a secure environment for children and youth through services that are equitable and
culturally aligned. Their team of highly committed professionals col aborates with other community service
providers to support families facing various chal enges, such as poverty, unemployment, il health, domestic
violence, or mental health issues. Together, they strive to create a stronger, healthier community where every child
and youth can thrive.
The Opportunity
Are you interested in becoming a Service Manager and making a significant and meaningful impact on the lives
of vulnerable children and families? As a Service Manager, you wil be responsible for overseeing and leading the
delivery of child protection services, ensuring the safety and well-being of those who need it the most. You wil
also have the opportunity to assess the current structure and programs then implement your innovative ideas to
shape service operations, provide clinical supervision, and col aborate with community partners to create positive
outcomes.
By joining the team, you wil help create a nurturing and ethical organizational culture that truly changes lives.
You wil work with a team to provide a brighter future for vulnerable children and families in the community. If
you're passionate about making a difference and ready to take on this meaningful role, we invite you to join
CASDSM on this important journey.2
© 2024 Arthur J. Gallagher & Co. | Gallagher Benefit Services (Canada) Group Inc.Mandate
As the Service Manager, you wil play a vital role in fulfil ing the organization's mission to protect and support
vulnerable children and youth. Your primary responsibility wil be to oversee and streamline the delivery of
mandated child protection services, ensuring the safety and well-being of those in need. With your big picture
perspective and leadership, you wil have the opportunity to act as a change agent to shape and guide service
operations, provide compassionate clinical supervision, and col aborate closely with community partners.Your strategic thinking and ability to incorporate data and trends into your daily practice wil be essential in
achieving program improvements for the children and families CASDSM serves. By implementing innovative
approaches and best practices, you wil contribute to the continuous improvement of services, help to steer the
direction of the agency, evaluate future needs and participate in succession planning. Your role wil also involve
working in partnership with human resources and legal services to ensure service excellence and compliance with
regulations and standards.As the Service Manager, you wil have the opportunity to make a significant impact on the lives of vulnerable
children and families. Your dedication and commitment to the mission of CASDSM wil help create a safe and
supportive environment, providing hope and a brighter future for those who need it most. Join this crucial mission
and be a driving force in protecting and empowering children and youth in the community.3
© 2024 Arthur J. Gallagher & Co. | Gallagher Benefit Services (Canada) Group Inc.Key Accountabilities
The position wil include the fol owing responsibilities:
Major Responsibilities:
- Contribute to the planning of services for the Agency's teams and the organization as a whole, fostering
- Promote creative thinking and continuous improvement, encouraging innovative approaches to enhance
- Monitor services provided to families, ensuring they meet short-term and long-term goals, and proactively
- Monitor and ensure compliance with legislation, agency policies, and accreditation standards, promoting a
- Investigate and address complaints specific to service delivery, ensuring timely resolution, and maintaining
- Mitigate complex service or legal situations and address problematic working relationships with community
- Provide functional and clinical supervision, including identifying growth opportunities while fostering an
- Embed the agency's Mission, Vision, and Values into daily functions, promoting a positive, ethical, and
The successful candidate will have the following:
Education:
- Master of Social Work (MSW) preferred
- Consideration may be given to applicants with a Bachelor of Social Work (BSW) degree with equivalent lived
- Bilingualism (English and French) would be an asset but is not a requirement
- Demonstrated leadership and col aboration
© 2024 Arthur J. Gallagher & Co. | Gallagher Benefit Services (Canada) Group Inc.
- Knowledge and lived experience in Northern Ontario would be an asset
- Demonstrated leadership, interpersonal skills, and ability to work col aboratively with all levels of management
- Knowledge of Child, Youth and Family Services Act (CYFSA), related legislation, prescribed child protection
CYFSA, Violence Against Women (VAW) and Intimate Partner Violence, Principles and Pil ars of Community
Engagement, and community partners and organizations serving children, youth, and families.
- Excellent verbal and written communication skills, including report preparation, and presenting complex
- Strong knowledge and expertise in strategic and operational planning, project management, analytical ability,
- Ability to transform knowledge into compelling messages and disseminate them effectively to a variety of
- Capacity to handle multiple priorities in a fast-paced and chal enging environment.
- Please send your resume in Word or PDF format to: Copy and paste
confirm receipt of your application: AQIQ-746137- Service Manager - The Children's Aid Society of the
Districts of Sudbury and Manitoulin - ON5
© 2024 Arthur J. Gallagher & Co. | Gallagher Benefit Services (Canada) Group Inc.