Service Manager
- Sudbury, ON
- $114,744-128,815 per year
- Permanent
- Full-time
- Contribute to the planning of services for the Agency's teams and the organization as a whole, fostering collaboration and alignment with strategic goals.
- Promote creative thinking and continuous improvement, encouraging innovative approaches to enhance service responses and practices.
- Monitor services provided to families, ensuring they meet short-term and long-term goals, and proactively mitigate the need for ongoing protection intervention.
- Monitor and ensure compliance with legislation, agency policies, and accreditation standards, promoting a culture of excellence and adherence to regulations.
- Investigate and address complaints specific to service delivery, ensuring timely resolution, and maintaining service levels.
- Mitigate complex service or legal situations and address problematic working relationships with community agencies or professionals, fostering effective collaboration and partnerships.
- Provide functional and clinical supervision, including identifying growth opportunities while fostering an evidence-informed learning culture and supporting the professional growth of staff.
- Embed the agency's Mission, Vision, and Values into daily functions, promoting a positive, ethical, and respectful organizational culture that guides decision-making and actions.
- Master of Social Work (MSW) preferred.
- Consideration may be given to applicants with a Bachelor of Social Work (BSW) degree with equivalent lived experience.
- Bilingualism (English and French) would be an asset but is not a requirement.
- A minimum of five years Supervisory experience in a child welfare agency.
- Demonstrated leadership and collaboration.
- Knowledge and lived experience in Northern Ontario would be an asset.
- Demonstrated leadership, interpersonal skills, and ability to work collaboratively with all levels of management and staff.
- Knowledge of Child, Youth and Family Services Act (CYFSA), related legislation, prescribed child protection standards and procedures, Ontario's Personal Health Information Protection Act (PHIPA) and Part X of the CYFSA, Violence Against Women (VAW) and Intimate Partner Violence, Principles and Pillars of Community Engagement, and community partners and organizations serving children, youth, and families.
- Excellent verbal and written communication skills, including report preparation, and presenting complex information to diverse audiences.
- Strong knowledge and expertise in strategic and operational planning, project management, analytical ability, and conceptual thinking.
- Ability to transform knowledge into compelling messages and disseminate them effectively to a variety of audiences.
- Capacity to handle multiple priorities in a fast-paced and challenging environment.
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