Customer Service & Support Representative

• Respond to customer inquiries via phone, email, and internal ticketing systems in a professional and friendly manner
• Support the Sales team with administrative tasks such as data entry, account updates, follow-ups, and documentation
• Assist in resolving customer issues by gathering information, troubleshooting basic system or process questions, and escalating when needed
• Maintain accurate records in CRM and internal systems
• Coordinate with Sales, Operations, and other internal teams to ensure smooth handoffs and timely issue resolution
• Help prepare reports, schedules, and sales-related documentation
• Follow established processes while identifying opportunities to improve efficiency and customer experience

• 1–3 years of customer service and administrative experience
• Strong customer service instincts with a calm, empathetic, and helpful approach
• Clear verbal and written communication skills
• Comfortable using technology (CRM systems, email, spreadsheets, internal tools)
• Highly organized with strong attention to detail
• Reliable, punctual, and comfortable working in an in-office environment
• Ability to juggle multiple tasks and support a fast-moving sales team

• Experience in a call centre, customer support, or sales support role
• Familiarity with CRM software or ticketing systems
• Interest in sales operations, customer experience, or business operations

• Hands-on training and mentorship provided
• Exposure to sales operations and customer support in a growing tech-enabled SAAS business
• Supportive, team-oriented work environment
• Opportunity to learn and grow

DBNC Group