Customer Service & Technical Support Representative

DBNC Group

Scarborough, ON
$20.00 per hour
Permanent
Full-time

13 days ago

About Bid13Bid13 is an online storage auction platform connecting buyers with storage facilities across Canada. We operate in a fast-paced, sales-driven environment where customer experience, responsiveness, and system reliability are critical.As we continue to grow, we’re looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our platform.This role is ideal for someone who enjoys solving problems, working with technology, and supporting both customers and internal teams in a dynamic environment.The RoleAs a Customer Service & Technical Support Representative, you’ll act as a key partner to our Sales team while serving as a frontline resource for customer and technical inquiries.You’ll handle customer communication, support platform-related issues, and ensure our systems and data are accurate and running smoothly. This role blends customer service, sales support, and hands-on technical troubleshooting .Success in this role requires strong communication skills, attention to detail, and the ability to quickly understand and navigate systems.Key Responsibilities

Respond to customer inquiries via phone, email, and ticketing systems in a professional and timely manner
Troubleshoot platform-related issues (login problems, account access, bidding issues, payment errors, etc.)
Guide customers through system functionality and resolve usability questions
Escalate technical issues to the appropriate internal teams while clearly documenting findings
Support the Sales team with administrative tasks including data entry, account updates, follow-ups, and documentation
Maintain accurate records in CRM and internal systems

Why Join Bid13

Hands-on training and mentorship provided
Exposure to sales operations and technical support in a growing tech-enabled SaaS business
Supportive, team-oriented work environment
Opportunity to learn and grow within a scaling company
Pay is $20/Hour that will increase to $22 after probation

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.

DBNC Group

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