MCASPHALT | Customer Service Representative
Colas
- Acheson, AB
- Permanent
- Full-time
Status: Full-time Permanent Position
Expected Start date: As soon as possible
Location : 25716 Acheson Road Building, Acheson, AB T7X 6B3
Reporting to: Trucking Manager - WestAbout McAsphaltAbout McAsphaltMcAsphalt is a company that specializes in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, it has since grown to become the industry leader in Canada, with 26 terminals across the country. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded, roofing, and industrial. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting. The company’s success is based on our employees’ dedication to providing total customer satisfaction by supplying superior quality asphalt products combined with strong, experienced technical support.Job PurposeLogistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with Dispatch Center. This position you will interact directly with our customers both internal and external, recording and screening of all incoming orders, use dispatch computer and software programs, data entry, and record keeping. This position is also required to completion of all US border documentation.Reports To:Logistics Regional ManagerMain Duties and Responsibilities
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Field incoming phone calls, emails and respond to customers, records orders and provides routine information;
- Provides routine information and generate interest in new products and connect customers with Regional Sales Managers when required;
- Performs operating sequences to enter all incoming orders in to dispatch software;
- Assists dispatch in checking all products are available at the time of order by verification with load source;
- Completes all US inter jurisdictional paperwork;
- Verification of order agreements across multiple platforms;
- Finalizing of completed orders to begin billing process;
- Collect and record customer feedback and information, and share with appropriate departments;
- Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments;
- May perform incidental tasks, as needed.
- High school diploma or equivalent work experience in Transportation, Logistics
- 1+ years’ of experience in a customer service-related role
- Excellent written and verbal communication skills
- Positive, service-oriented attitude
- Previous experience or knowledge of JDE software
- Organizational skills with the ability to manage numerous projects and priorities at once
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Good computer skills using various software platforms and excellent phone disposition
- Willingness to work independently or as part of a team
- Ability to foster and maintain relationships especially with truck drivers and staff;
- Bulk liquid knowledge or experience would be an asset.
Reference Colas # 97895 | Reference ID #: MCA-2137We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted.RecruiterLeah McCallum
Human Resources Business Partner - West
leah.mccallum@mcasphalt.comApplication DeadlineLogistics - Customer Service Representative Acheson, ABMcAsphalt Industries offers competitive wages, a comprehensive benefits plan, and opportunities for growth and development.Do not forget to visit our website to learn more about our company at www.mcasphalt.com