MCASPHALT | Customer Service Representative

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers
• Field incoming phone calls, emails and respond to customers, records orders and provides routine information;
• Provides routine information and generate interest in new products and connect customers with Regional Sales Managers when required;
• Performs operating sequences to enter all incoming orders in to dispatch software;
• Assists dispatch in checking all products are available at the time of order by verification with load source;
• Completes all US inter jurisdictional paperwork;
• Verification of order agreements across multiple platforms;
• Finalizing of completed orders to begin billing process;
• Collect and record customer feedback and information, and share with appropriate departments;
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments;
• May perform incidental tasks, as needed.

• High school diploma or equivalent work experience in Transportation, Logistics
• 1+ years' of experience in a customer service-related role
• Excellent written and verbal communication skills
• Positive, service-oriented attitude
• Previous experience or knowledge of JDE software
• Organizational skills with the ability to manage numerous projects and priorities at once
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Good computer skills using various software platforms and excellent phone disposition
• Willingness to work independently or as part of a team
• Ability to foster and maintain relationships especially with truck drivers and staff;
• Bulk liquid knowledge or experience would be an asset.

Colas