Director, Data Strategy & Analytics (Field Service Operations)

Toronto, ON
Permanent
Full-time

16 days ago

Date Posted Aug 15, 2025
Location Toronto, Ontario
Job Type Permanent
Job ID 18421

Can you cultivate winning relationships by building trust with business and technology partners? Can you learn voraciously, stretch your thinking, share your knowledge and educate others? Do you have the capability to inspire a positive work environment and help champion quality, innovation, teamwork and service to the business? Then, Apply Now!Working with one of the top financial clients, this role calls for a Director, Data Strategy & Analytics (Field Service Operations) who will lead the design, development, and execution of KPIs, business intelligence, analytics, and insights to support Sales, Customer, and Field operations. The successful candidate will be partnering with business units and IT. This role will shape the enterprise data strategy, drive adoption of self-serve analytics, and leverage AI/ML to deliver actionable insights.Responsibilities:

Lead and mentor a high-performing analytics team.
Develop and deploy BI tools, dashboards, and AI/ML insights.
Partner with business leaders to gather requirements and solve data-driven challenges.
Collaborate with IT on data platform strategy and governance.
Establish performance measurement standards for analytics adoption.

Desired Skill Set:

10+ years in analytics/reporting, including B2C experience.
5+ years in management with proven leadership success.
Expertise in cloud data platforms (Azure/Fabric preferred) and SQL databases.
Proficiency in Python, R, ML algorithms, and Data Governance tools.
Bachelor's in a quantitative field; Master's preferred.

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