OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain's Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago. About the job: This individual will monitor customer interactions to ensure quality customer service and adherence to policies and procedures for customer complaints. In this role, this individual will use speech analytics technology to evaluate and provide feedback for each monitored interaction. They will report to the Sr. Manager, Ops Risk. What you get to do: • Objectively evaluate customer-facing interactions with a focus on adherence to compliance guidelines, adherence to internal processes and scripting, adherence to the quality of customer service provided and the level of accuracy information gathered and communicated. • Review and recommend quality assurance improvements. • Identify common gaps/trends across the service center and provide recommendations on how to close gaps by Please mention the word **ASTOUNDING** and tag RMTAyLjY2LjEzMi4xMjY= when applying to show you read the job post completely (#RMTAyLjY2LjEzMi4xMjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.