Business Analyst

• Analyze and document business requirements by engaging with stakeholders and subject matter experts.
• Develop functional designs, business process flows, and quality assurance plans to support enterprise system implementation.
• Partner with project sponsors and external vendors to ensure alignment of technology solutions with business objectives.
• Conduct gap analyses to identify areas for improvement and propose actionable solutions.
• Coordinate and lead testing efforts, including AB testing, to validate system functionality and performance.
• Utilize Atlassian Jira and other tools to track project progress and manage tasks effectively.
• Support the agile development process by contributing to sprint planning and backlog refinement.
• Prepare detailed business requirement documents and ensure accurate communication of project scope.
• Facilitate training sessions and provide ongoing support for users of enterprise systems.
• Monitor and report on project milestones, ensuring timely delivery within scope and budget.
• Minimum of 3 years of experience as a Business Analyst, preferably in the IT sector.
• Proficiency in Atlassian Jira, Microsoft Excel, and Microsoft Word.
• Strong understanding of CRM systems and business process functions.
• Experience with Agile Scrum methodologies and AB testing.
• Ability to conduct gap analyses and translate findings into actionable recommendations.
• Skilled in creating comprehensive business requirement documents.
• Excellent communication and collaboration skills to work effectively with diverse stakeholders.
• Familiarity with claim administration and enterprise system implementation processes.

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