Credit and Collections Coordinator - Bilingual
Johnston Equipment View all jobs
- Montreal, QC
- Permanent
- Full-time
- Over 65 years of industry leadership in material handling
- Competitive compensation and benefits
- Emphasis on work/life balance
- Professional development opportunities in a critical industry
As the Credit and Collections Coordinator, you’ll leverage your interpersonal and analytical skills to support timely collections, accurate account management, and positive customer relationships. You'll act as a key liaison between our internal teams and customers, ensuring prompt resolutions to inquiries and disputes.Key Responsibilities:
- Perform daily collection calls within assigned accounts
- Review delinquent accounts and initiate follow-up actions
- Investigate and resolve invoicing issues and misapplied payments
- Monitor accounts for late or missed payments and escalate risks as needed
- Reconcile and update customer accounts
- Collaborate with A/R team and management to streamline processes and improve cash receipts
- Ensure weekly and monthly collection targets are met
- Document all collection activities and customer communications in detail
- Respond promptly to customer inquiries and coordinate dispute resolution
By ensuring payments are collected promptly and professionally, you directly contribute to operational efficiency, cash flow health, and customer satisfaction.What You Bring:
- Detail-oriented approach with strong prioritization and organizational skills
- Excellent communication and problem-solving abilities
- Strong customer service mindset and ability to work in a fast-paced environment
- Experience with credit/collections, account reconciliation, and billing systems