Client Service Representative

Execaire Aviation View all jobs

  • Dorval, QC
  • Permanent
  • Full-time
  • 1 month ago
As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.Join us and be a part of a team that lives and breathes these values every day!SummaryThe Client Service Representative plays a vital role in delivering exceptional service to Fixed Base Operator (FBO) visitors, including pilots, passengers, aircraft operators, and guests of the VIP Lounge reserved for ultra-high-net-worth individuals. As the first point of contact, the CSR must consistently demonstrate elegance, professionalism, and efficiency, even in high-pressure situations.In addition to providing outstanding customer service, the CSR is responsible for a variety of administrative and clerical tasks that require frequent computer use and a high level of focus. The work environment is dynamic and fast-paced, demanding adaptability and attention to detail.Felexibility is essential in this role, as CSR must be available to work variable schedules, including holidays & weekends.Responsibilities
  • Meet and greet clients arriving at the FBO and the VIP Lounge, offering commissary beverages and snacks.
  • Handle phone calls, emails and two-way radio communications with internal and external clients with ability to multi-task.
  • Deliver concierge services by coordinating hotel reservations, ground transportation, rental car arrangements and catering services.
  • Assist with handling passengers' personal vehicles.
  • Provide pilots and aircraft operators with aircraft commissary items such as ice and coffee, arrival and departures notifications, flight schedule updates, slots requests, process billing and payment for FBO services provided.
  • Compile and organize flights details for clients visiting Execaire Montreal FBO and VIP Lounge.
  • Accurately receive and dispatch fuel orders in accordance with Company procedures. Prepare fuel reports and monitor fuel inventory.
  • Responsible for ordering and purchasing all perishable and non-perishable items according to client's specific requirements, i.e., dishes, linens, wine etc. and ensure that onboard commissary items are regularly verified for quality and expiry dates
  • Maintain aircraft orderliness and organization and ensure the cabin presentation and appearance respect the highest standards and in accordance with clients' requests.
  • Help ensure compliance with all safety protocols and regulations for both customer and aircraft safety.
Requirements
  • High School Diploma
  • 3-5 years hospitality experience
  • 2-3 years aviation experience
  • Exceptional communication skills in both English and French (written, spoken, and read)
  • Intermediate knowledge of Microsoft Office Suite (Outlook, Word, Excel, PPT)
  • High level of professionalism and discretion
  • Impeccable attention to detail and highly focused customer service skills
  • Extremely reliable, organized, and a self-starter
  • Demonstrated capacity to be flexible and adjust shift to cover aircraft arrivals and departures including evenings, weekends, and holidays
At Execaire Aviation, your career journey matters.Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we're committed to creating an environment where curiosity is encouraged and development is possible. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!Diversity and InclusionWe celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

Execaire Aviation