Service Delivery Manager

Bombardier

  • Dorval, QC
  • Permanent
  • Full-time
  • 1 month ago
When applicable, Bombardier promotes flexible and hybrid work policies.Why join us?At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.Bombardier's Benefits ProgramWith our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
What are your contributions to the team?
  • Support and manage WPC Operations in accordance with the BIS WPC Framework
  • Be responsible for the WPC capacity per site, provide adjustments as needed to support the business operations, manage escalations
  • Be responsible for governing all WPC Standard Operating Procedures
  • Be responsible for governing the WPC delivery of IT Services relates to incident and requests within the agreed SLA
  • Be responsible for governing WPC Training strategy and improving skills
  • Work in collaboration with the Service Delivery Analysts and the Service Delivery Managers to help resolve IT Operational issues, by raising any escalations, or support requirements
  • Work in collaboration with the WPC Vendors for daily operations and governance
  • Support the WPC Manager for contractual governance and improvements.
How to thrive in this role?
  • You have 10+ years' work experience in IT technical support
  • You have a degree or diploma in a relevant field of Technology or relevant experience
  • You have ITSM knowledge and experience, with a great understanding of Servicenow reporting
  • You have excellent customer service skills with a key focus on helping people
  • You have strong problem-solving skills and adaptability to learn quickly in a changing environment
  • You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
Now that you can see yourself in this role, apply and join the Bombardier Team!Please note: You don't need all the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.Job Service Delivery ManagerPrimary Location Administrative Centre (CA)Organization Aerospace CanadaShiftEmployee Status RegularRequisition 8937 Service Delivery Manager

Bombardier