
Change Manager
- Montreal, QC
- Permanent
- Full-time
- Develop change management plans on all initiatives affecting staff and operations to boost awareness, understanding, and adoption of upcoming transformation changes
- Assess change impacts: conduct impact analyses, assess change readiness, identify key stakeholders and needs
- Apply the Prosci ADKAR™ model at every stage-awareness, desire, knowledge, ability and reinforcement-to structure and sequence change activities.
- Design and deliver targeted stakeholder engagement workshops and executive briefings (e.g. guiding leaders through their role in each phase of ADKAR).
- Develop and execute training curricula (e-learning modules, quick reference guides etc.) tied to specific capability gaps uncovered in readiness assessments.
- Manage resistance proactively-create risk registers, run “listening sessions,” design mitigation tactics (coaching plans, Q&A forums, change champions network).
- Participate in the creation of a Community of Practice: recruit, train and mobilize change champions across IT, Data & Security to cascade messages, model behaviors and gather real-time feedback.
- Coach and mentor project managers and team leads on change best practices-embed a sustainable, repeatable change capability across the organization.
- Contribute to the effort of continuous improvement of the Special Projects team
- Demonstrated ability to lead change across diverse regions and time zones with cultural sensitivity and fluency in both official languages.
- Proven experience applying change management methodologies, including Prosci®, and PMP; brings structured, hands-on expertise to complex transformations.
- Skilled in using change analytics, survey tools, adoption dashboards, and collaboration platforms like SharePoint and MIRO to drive insights and alignment.
- Strong visual storytelling and communication skills; able to design impactful infographics, videos, and presentations that engage varied audiences.
- Known for building trust and influence across all levels-executives, peers, and frontline teams-through effective stakeholder mapping and facilitation.
- Brings a strategic, action-oriented mindset with a track record of surfacing resistance, solving problems creatively, and staying ahead of change enablement trends.