Bilingual Customer Outreach Specialist

Brossard, QC
$54,000 per year
Permanent
Full-time

27 days ago

Job Category: Remote SalesJob Description:As a member of the Chubb Group of Insurance Companies, Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future.With a positive spirit and a vision to make the world a better place, W. Clement Stone founded Combined Insurance in 1922 opening his first office in Chicago, Illinois. Expanding into Canada in 1956, our rich insurance history and Mr. Stone's legacy remain key drivers of our company culture.Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.Join the back-office team as a Bilingual Customer Outreach & Loyalty Specialist (Retention) in Brossard, Quebec or Markham, OntarioAre you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? Combined Insurance is seeking a dynamic Customer Outreach & Loyalty Specialist to join our team. If you thrive in a fast-paced environment and enjoy making a difference in people's lives, we want to hear from you!PRIMARY DUTIES

Handle incoming cancellation calls and perform outbound call activities for past due policies
Manage return calls resulting from outbound activities
Follow up on customer issues regarding claims, billing, or other service concerns
Assist customers with payment redrafting, new account setup, and premium collection via credit card
Cross-sell insurance products over the phone
Process routine service requests efficiently
Support miscellaneous department activities as needed

Qualifications:Education, Skills, and Experience:

Fluent in both English and French (preferred)
Licensed in Accident & Sickness, and Life Insurance
Previous contact center experience an asset
Post-secondary education and/or minimum 1 year of relevant professional experience
Proven ability to manage multiple tasks, engage customers, and update systems simultaneously
Solid understanding of sales principles and business operations
Skilled in active listening and issue resolution
Strong communication skills with a detail-oriented and analytical mindset
Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)

Additional Information:

Physical Environment: In Office (5 days/week)
Flexible Scheduling: Adjustments may be required based on business needs

Why Combined?

Be part of a team that values expertise and customer-centricity
Grow your career in a supportive, professional environment
Competitive compensation and opportunities for advancement

This job posting is for an existing vacancy: the approximate salary for this role is positioned within the range of $54.000,00 to $78.000,00. The specific offer will depend on an applicant's skills and other factors, including prior experience, qualifications, anticipated contribution to the role, location, and internal equity. The Company reserves the right to fill this position at a level above or below the level indicated. Chubb Canada does not use artificial intelligence (AI) tools to assess, screen, or select applicants.

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