Technician - Advanced, Business Technician I

Bell View all jobs

  • Ottawa, ON
  • Permanent
  • Full-time
  • 14 days ago
Req Id: 428444Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.Job Posting DetailsJob Title: Technician - Advanced
Job location address: 160 Elgin, Ottawa (Ontario)
Job status: Regular - Full TimeName and description of the hiring departmentThe BBM Service Assurance team are responsible for L1 ticket management, troubleshooting, and exceptional customer experience delivery for Enterprise customers.Main Job Duties / Accountabilities
  • Perform surveillance and troubleshooting on customer’s Network equipment
  • Perform Ticket Management (including opening/closing of service tickets, keeping customer informed on status of service assurance activities until resolution)
  • Manage workload with efficiency taking into consideration priorities
  • Collaborate actively with different partners/suppliers
  • Apply escalation procedures when necessary
  • Maintain knowledge in Products and Services sold by Bell
The technician in this role should be:
  • Able to communicate clearly and concisely, both orally and in writing
  • Capacity to partner with multiple internal teams in order to meet customer’s needs
  • Capability to listen, understand, analyse and respond to customer’s needs
  • Ability and willingness to manage change and take full responsibility
  • Demonstrate judgement and initiative
The successful candidate may be required to perform other tasks as requiredPrerequisite
  • Candidates who are part of the Craft and Services bargaining unit must have:
o A college diploma in electronics or telecommunications, or equivalent work experience
  • Candidates from outside the Craft and Services bargaining unit must have:
o A college diploma in electronics or telecommunications, or equivalent work experience
o A minimum of a high school diploma
  • Fluent in English and French, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
  • For the Help Desk, Federal Government clearances are required
Essential Qualifications / Skills
  • Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
  • Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
  • Ability to make decisions promptly and manage risks while under pressure
Working ConditionsThis is a 24/7 operation; the candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed.Note that many working conditions are subject to terms outlined in the collective agreement.Adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: UnionJob Status: Regular - Full TimeJob Location: Canada : Ontario : OttawaWork Arrangement: RemoteApplication Deadline: 04/16/2026For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, OttawaBell, one of

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