Senior Secret Cleared Business Analyst to assist in the implementation of an Enterprise ITSM Tool
S.i. Systems
- Ottawa, ON
- Contract
- Full-time
- Implementing the Enterprise ITSM tool and perform analysis to understand the operations, structure, and policies of the department.
- Conduct requirements workshop such as Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions
- Identify modifications that may be required to the automated processes and write gap analysis documents
- Analyze and document any events to which the Enterprise ITSM tool must respond, such as input from customers or other ITSM processes
- Experience with a large-scale, enterprise implementation of at least one (1) ITSM tool project (BMC or Remedy)
- ITIL Certification Foundation v3 (or V4); OR ITIL experience and willingness to obtain the certification
- Experience with the BMC Remedy Service Management Suite and BMC Digital Workplace Advanced, or equivalent industry tools.
- Experience mapping process flows in swim lane diagrams and wireframe