Senior Secret Cleared Business Analyst to assist in the implementation of an Enterprise ITSM Tool

S.i. Systems

  • Ottawa, ON
  • Contract
  • Full-time
  • 30 days ago
Our valued public sector client is looking for a Senior Secret Cleared Business Analyst (10+ years) to assist in the implementation of an Enterprise ITSM Tool.Our Federal Government Client is working on Phase 2 of the ITSM tool implementation, also known as the Onyx Project, adding services and processes within interdepartmental teams. The Business Analyst will be supporting the BMC Remedy (ITSM tool) customization.​Responsibilities:
  • Implementing the Enterprise ITSM tool and perform analysis to understand the operations, structure, and policies of the department.
  • Conduct requirements workshop such as Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions
  • Identify modifications that may be required to the automated processes and write gap analysis documents
  • Analyze and document any events to which the Enterprise ITSM tool must respond, such as input from customers or other ITSM processes
Must have:
  • Experience with a large-scale, enterprise implementation of at least one (1) ITSM tool project (BMC or Remedy)
  • ITIL Certification Foundation v3 (or V4); OR ITIL experience and willingness to obtain the certification
Nice to have:
  • Experience with the BMC Remedy Service Management Suite and BMC Digital Workplace Advanced, or equivalent industry tools.
  • Experience mapping process flows in swim lane diagrams and wireframe

S.i. Systems