Senior Business/Sales Operations Analyst
Solace
- Ottawa, ON
- Permanent
- Full-time
- Build relationships with project sponsors and key stakeholders, project team members, and vendors.
- Elicit, document, and analyze business and stakeholder requirements and transform them into system requirements.
- Create and maintain business process models and flows.
- Act as project manager for identified projects, defining metrics, and ensuring delivery success and compliance.
- Prepare user and technical documentation, i.e. “how to” documents and deliver training.
- Identify opportunities for improvement in the delivery of business system analysis services and recommend changes where appropriate
- Track lessons learned and make recommendations on how to improve and avoid previously seen barriers and challenges.
- Contribute to the regular cadence of product upgrades for various business applications. Follow upcoming releases, join training sessions, test functionality, summarize the impact to current business processes, write internal release notes, and provide documentation.
- Work with numerous business stakeholders across multiple departments to identify and resolve issues related to supported business applications and connected components. Define the scope of activities required to address the issues, including requirement definition, process review, impact assessment, and operational streamlining where appropriate
- Drive an ease-of-use philosophy and build strong relationships within the user community to eliminate needless frustrations.
- Analyze data before reporting findings and data-driven recommendations to the users/executives for sound decision-making.
- A graduate of a degree/diploma within Engineering, business administration, commerce, marketing, IT, or equivalent experience.
- At least 5+ years of proven experience as a business or revenue analyst
- Previous expertise with Marketo, Salesforce, CPQ, and related applications
- Expertise in using BI tools such as Tableau and CRM Analytics capabilities, techniques, and standards to produce rich context via dashboards and reports.
- Experience leading complex projects through to success
- Ability to communicate ideas both technically and in user-friendly language.
- Demonstrated strong organization and problem-solving skills.
- Salesforce.com Certifications would be considered an asset
- Advanced Microsoft Excel skills along with excellent Word and PowerPoint skills
- Development Experience is a plus
- We have an awesome team! You’ll get to work with some of the smartest individuals in the business
- We believe in work-life balance and believe it’s important to love what you do
- We have adopted a hybrid work model to create an inclusive working environment for everyone
- We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
- Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
- We like to brag about our
- We are one of the top-ranked employers on Glassdoor
- We have a sense of humour and make cool videos on cool topics like