EverHealth - Customer Support Associate (Remote, Ontario)
EverCommerce View all jobs
- Ontario
- $20.00-30.00 per hour
- Permanent
- Full-time
You are a self-motivated problem solver with exceptional customer service and technical skills. You thrive in a fast-paced, high-energy environment and can multi-task like a boss. You're looking for a career where you can master your craft in the healthcare-tech industry and deliver phenomenal support to healthcare professionals. If you're someone with a knack for listening who can identify problem points and create clear and effective solutions, this may be the job for you!Us:
GoodTherapy, an EverCommerce brand, connects therapists and people seeking therapy, as well as helping mental health professionals grow their practices. Our team is committed to educating the public about the benefits of therapy, reducing stigma, and connecting people.Where:
The EverCommerce team is distributed globally. With a widely distributed team, we are used to working across time zones. This role can be based anywhere in the United States or Canada. If you are close to one of our offices, you can choose between an in-office or hybrid set-up, or you can work 100% remotely.Must Haves:2+ years of customer service experience, preferably in healthcare or software, or a Bachelor's degreePassionate about delivering world-class customer experience in a friendly, patient and professional demeanorSales experience is preferred but not mandatory.Excellent verbal and written communication skills; comfortable handling calls, emails and live chatsKnowledge of Salesforce or other CRMs, MS Office and Google Business AppsRemain cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful circumstancesExtremely strong attention to detail, yet able to explain complex concepts in simple, friendly termsAble to juggle many technical and administrative tasks (multi-task), all with a sense of urgency (prioritization), simultaneously and accurately (time-management)Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to suggestions and new ideasVibe with our culture. Ability to speak out, take initiative, and challenge the status quo, while also being a true team player. We're talking energy, integrity, positivity, a hunger for knowledge, and a passion for sharing itResponsibilities:Respond to all inbound support inquiries via email, phone, and live chatEducate customers on how to fully utilize the platformForesee future challenges by assessing the unique needs of each client and their accountPromote and upsell other product offerings within the GoodTherapy platformAssist the Support team with onboardings, support calls, and possibly other short-term projects when neededSupport the technology team with context and feedback on product improvements and changesWhere: Remote - Ontario (Canada)
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.Benefits & Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
- Continued investment in your professional development through Udemy