Adecco is currently hiring a temporary Customer Service Representative to work full-time hours for our client, a well-established transportation provider, located in Markham, ON.As a Customer Service Representative, you will play a vital role in maintaining positive relationships with customers by providing exceptional assistance, addressing inquiries, and resolving issues. You will serve as the primary point of contact between the company and its customers, ensuring their needs are met and their concerns are addressed in a professional and efficient manner. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Apply today if you have passion for helping others!Pay Rate: $21/hourLocation: Markham, ONShifts: Monday-Friday |9:00am - 5:00pmJob type: Temporary long term with potential to become a permanent positionHere's why you should apply:Hires fast, pays weekly4% vacation pay paid out on each weekly pay chequeMedical and dental benefits once qualifiedResponsibilities:Provide highest level of customer service to all customersData EntryTaking inbound calls in busy call centerAnswering customer inquiriesProviding quotes, checking availability, confirming bookingsAsking questions and extracting required details from customers for booking inquiriesResponds to customer inquires and problems by providing timely and accurate information or directing inquires to appropriate staff member.Treats each customer and staff member with courtesy, dignity and respect of privacyMeet or exceed established performance requirementsWillingness to follow and execute departmental procedures.All other duties as assignedRequirements:Passion and pride for providing excellent customer service. Communication, organizational and interpersonal skills required.Good data entry experience, good accuracy and able to grasp new systems quicklyAble to prioritize work, excellent attention to detailGood knowledge of Ontario geography is an assetAny logistics or transportation industry experience would also be an assetExcellent oral and written communication skills, professional and friendly telephone manner.Proficient in Word, Excel, OutlookDetail oriented, high accuracy levelsAbility to understand, listen and execute the customer's needs.Previous experience in a high volume call centres an asset.Ability to handle stressful situations with a positive outcomeMust be legally eligible to work in CanadaApply now to this Customer Service Representative job for immediate employment consideration and an Adecco Recruiter will be in touch with you if you qualify for this role!@@jCAO6659
