Bilingual Customer Service Associate

Robert Half

  • Markham, ON
  • Permanent
  • Full-time
  • 7 days ago
We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.Responsibilities:
  • Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.
  • Ensure all client personal details and insurance forms are accurately updated and securely maintained.
  • Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.
  • Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.
  • Build strong relationships with customers by going above and beyond to meet their needs.
  • Maintain detailed and organized records of all client interactions in the call centre database.
  • Use predefined communication guidelines to address a variety of customer concerns effectively.
  • Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.
  • Achieve qualitative and quantitative performance goals as part of a dynamic team.
  • Proficiency in both English and French for effective bilingual communication.
  • Previous experience in a call centre or customer service environment.
  • Strong data entry skills with attention to detail and accuracy.
  • Proficiency in Microsoft Excel and Word.
  • Ability to manage inbound and outbound calls with a customer-focused approach.
  • Excellent problem-solving and organizational abilities.
  • Flexibility to work in a hybrid model, attending the office at least twice a week.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking “Apply Now,” you're agreeing to Robert Half's Terms of Use.Robert HalfRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...

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