Control Management Manager-ServiceNow, Deloitte Global Technology

Deloitte

  • Toronto, ON
  • $85,000-156,000 per year
  • Permanent
  • Full-time
  • 28 days ago
Job Type: Permanent
Work Model: Hybrid
Reference code: 129822
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Edmonton, AB; Halifax, NS; Kitchener, ON; Regina, SKOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.
  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching
--Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?This role is centered around managing and enhancing technology and cyber security controls within Deloitte Technology, with a strong focus on leveraging ServiceNow Integrated Risk Management modules. This role requires a combination of technical expertise, risk management knowledge, and stakeholder engagement skills to successfully deliver on its objectives. Below is a breakdown of the key responsibilities based on your description:The position is part of the Technology Control Management Team and involves working collaboratively to deliver processes related to technology and cyber security controls. The goal is to ensure effective management, assessment, and automation of controls while supporting IT risk management processes within Deloitte Technology.Key Responsibilities:
  • Support the development of IT organizational maturity by leveraging global and Deloitte Technology standards.
  • Conduct maturity assessments and compliance activities to align with best practices
  • Automation of Control Assessment Processes:
  • Develop automated elements for control testing and assessment processes to improve validation and efficiency.
  • Enhance the use of ServiceNow Integrated Risk Management to streamline control management processes.
  • Use ServiceNow's Integrated Risk Management modules to define, deliver, and manage controls.
  • Help teams populate and manage their controls within ServiceNow to support broader risk and control processes.
  • Work within IT risk management processes aligned with the 3 Lines of Defense model.
  • Participate in assessments as needed within Deloitte Technology.
  • Provide ongoing assistance to Member Firms and Deloitte Technology Service Lines as they implement action plans.
  • Build relationships with Member Firms and support their progress on control-related initiatives.
  • Prepare detailed reports for leadership, Member Firms, and stakeholders, including Global Risk Leaders, Executive, and Board-level presentations.
  • Proficiency in ServiceNow Integrated Risk Management.
  • Strong understanding of IT risk management frameworks and the 3 Lines of Defense model.
  • Ability to automate and optimize control management processes.
  • Effective communication and stakeholder management skills.
  • Analytical skills for assessing and validating controls.
  • Experience in preparing high-quality reports for leadership.
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about youThis role requires a combination of technical expertise, leadership skills, and adaptability to global and cultural diversity. Candidates who meet both essential and desirable criteria would be well-positioned to succeed. Do you possess the following?:
  • Hands-on experience with tools like ServiceNow or similar platforms for managing IT and Cyber control testing and risk assessments.
  • Proven ability to develop controls within ServiceNow or similar risk and control management tools.
  • Familiarity with industry standards such as CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, and Cybersecurity principles.
  • Background in global cybersecurity practices.
  • Strong understanding of SDLC approaches and concepts (CMMI knowledge is a plus).
  • Solid grasp of ITIL framework or MOF (ITIL certification is advantageous).
  • Diplomatic and persuasive communication skills to confidently manage senior stakeholders like CIOs and CEOs.
  • Knowledge of workflows, scripting, and IRM indicators within ServiceNow deployments.
  • Familiarity with ServiceNow Integrated Risk Management (IRM) module.
  • Ability to lead virtual teams across time zones and cultures.
  • Strong relationship-building skills within GTS and member firm networks.
  • Capability to work with and manipulate complex datasets.
  • Excellent communication skills.
  • Additional language skills are a plus.
  • Experience with application development.
Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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