Technical Specialist, AHS

Fort McMurray, AB
$100,000-120,000 per year
Permanent
Full-time

2 days ago

Description :SMS is seeking an Autonomous Haulage Specialist to provide technical support for the deployment and operation of Autonomous Haulage Systems (AHS). Reporting to the AHS Superintendent, this role acts as a technical resource and liaison between SMS Equipment, Modular Mining Systems, Komatsu America, and the customer, supporting AHS fleet initialization, testing, and ongoing operations through strong technical insight and collaboration.Work Location: Fort McMurray, AB
Salary: $100,000 - $120,000 Annually
Work Arrangement: Fixed on site, split field and branch responsibility.
Schedule: 14x14What You’ll Do1. Develops and maintains in depth technical knowledge on the AHS system, operation, and support functions.

Stay current on equipment changes, applications, and industry standards
Support troubleshooting and resolution of system issues using technical documentation and diagnostic tools
Document field failures and provide improvement recommendations
Assist in establishing technical standards and provide quality assurance across shifts

2. As a technical resource for AHS, assists the branch and customers in the assembly, commissioning and service of the equipment.

Provide technical advice and support to customers, branches, and OEM representatives
Oversee documentation of service, safety, and equipment performance issues
Share reliability insights, customer concerns, and improvement opportunities with internal teams and OEMs

3. As related to AHS, provides customer support and service.

Provide ongoing support for operational performance and technical issues
Assist with the resolution of complex or disputed equipment claims
Support deployment of AHS training and deliver technical training as required

4. Continuous AHS product improvement

Track and prioritize Factory Campaigns (FCs)
Monitor equipment updates, Flash News, and Parts & Service News (PSNs)
Prepare and submit Technical Service Information (TSIs)

5. AHS Parts management and processing

Maintain working knowledge of AHS parts and appropriate inventory levels
Process parts orders and research parts information using approved systems
Perform inventory counts in coordination with the inventory management team

6. Branch Operations

Participate in Branch and Customer JoiFUL meetings as required
Review JoiFUL logs and support follow-up on unresolved issues
Provide warranty support to branches and customers, where applicable

7. Maintains positive working relationships with all manufactures, suppliers, customers and SMS personnel.8. Performs other relevant duties as assigned by AHS Project Superintendent.What You BringThe successful candidate will have a relevant engineering degree, Journeyperson certification, or equivalent experience within the heavy equipment industry.Other requirements include:

Sound understanding of principles associated with the mining environment
Ability to perform effectively in a fast-paced, dynamic environment with a strong focus on customer and client relationships
Proficient in Microsoft Office Suite with a broad working knowledge of computer systems
Strong communication skills when working with customers and OEM partners
Demonstrated commitment to continuous improvement, staying current with new technologies, and applying best practices to enhance product performance and productivity
Proven ability to make sound decisions under pressure, with good judgement, initiative, a positive attitude, and a high level of dependability

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.Pre-EmploymentThis position is Safety sensitive. Candidates may be required to complete:

Drug and alcohol test
5-year commercial driver’s abstract

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

SMS Equipment

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