Technical Specialist, Trucks

Fort McMurray, AB
$118,000-125,000 per year
Permanent
Full-time

5 days ago

Description :SMS Equipment is seeking a Technical Specialist, Trucks. This role provides technical expertise to support safe, efficient, and timely equipment repairs at SMS’ Remote Mining locations. The Technical Support Specialist assists tradespeople with complex maintenance issues and collaborates with centralized teams to improve planning, reliability, and continuous improvement.Work Location: Fort Hills, AB
Salary: $118,000 - $125,000 Annually
Work Arrangement: Fixed on site.
Schedule: This is a 7 days on / 7 days off fly-in, fly-out (FIFO) camp-based position. Candidates must be able to travel to and from one of the designated flight hubs in Calgary or Edmonton.What You’ll DoProject Support

Provide rapid response and advanced troubleshooting for equipment-down situations, including after-hours support
Track and monitor field test programs and product issues; communicate with Reliability, Corporate Technical Support, OEMs, and customers
Identify technical issues impacting equipment availability and recommend continuous improvement opportunities

Customer Service

Provide technical support to customers and resolve equipment-related concerns
Act as the primary liaison between SMS Equipment, Komatsu, and customers
Diagnose issues, recommend solutions, implement corrective actions, and follow up to ensure resolution
Attend product meetings and lead task force committees related to product issues

Reporting

Prepare and maintain required customer and technical reports
Document equipment observations and communicate findings to stakeholders
Complete Field Service Reports, TSIs, and equipment downtime or status updates

Training

Stay current with technical information, product updates, and industry best practices
Provide technical training and support preventative and predictive maintenance programs
Review maintenance, vibration, and oil analysis programs to maximize equipment performance

Other Duties

Support special projects, major equipment outages, and overhauls as required
Attend weekly branch meetings and assist with warranty processes

What You BringThe successful candidate will have a Journeyperson-level trades certification with a minimum of 3–5 years of Komatsu equipment-specific and/or heavy equipment experience, along with strong knowledge of equipment and parts maintenance and repair. An engineering degree (mechanical, electrical, or related discipline) is considered an asset. Other requirements include:

Strong communication, organizational, and multi-tasking skills, with the ability to maintain accurate and detailed documentation
Excellent computer skills, including proficiency with Microsoft Word and Excel, General Electric software, Cummins engine software, Payload, Komtrax, and similar systems, with the ability to learn new technologies
Working knowledge of applicable acts, regulations, and equipment inspection requirements, and the ability to work with local and regulatory authorities
Valid driver’s license

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.Pre-EmploymentThis position is Safety sensitive. Candidates may be required to complete:

Drug and alcohol test
5-year commercial driver’s abstract

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

SMS Equipment

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