Manager, Digital Banking Operations

Wealthsimple

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
Your career is an investment that grows over time!Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We're the largest fintech company in Canada, with over 4 million users who trust us with more than $80 billion in assets.Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.About the roleAs a Digital Banking Operations Manager, you'll drive the evolution of our document processing centre - transforming legacy banking workflows into efficient, modern systems that underpin critical parts of our financial infrastructure. From producing and verifying financial instruments like cheques and bank drafts to ensuring regulatory and security compliance, you'll own the systems, people, and performance that keep these high-trust processes running smoothly. Ensuring our Digital Banking Operations and transformation are innovative and reliable is a key component to this role!You'll be our first in-office Manager, guiding a small, diverse and high-performing team. Collaborating across Product, Treasury, Compliance, and Operations, you will ensure our physical banking services are as fast, secure, and scalable as our digital ones. Your focus on the client and shipping it will see you craft beautifully packaged products that wow Canadians toward their financial freedom!We're a remote-first team, but this role requires full-time, in-office presence Monday through Friday. You'll be based in our Toronto office and play a key role in ensuring our banking operations run smoothly, securely, and efficiently. This role will be based on-site at our Toronto HQ at 80 Spadina Avenue, working 8 hours between 8AM to 6PM ET, Monday to Friday.In this role, you'll have the opportunity to:
  • Build and inspire your team: Manage, coach, and support a specialized crew that nails critical back-office banking functions with precision and consistency.
  • Reimagine how things get done: Design and implement smart, innovative tech-enabled workflows that help us serve clients better and faster.
  • Lead our digital evolution: Drive the adoption of cutting-edge tools and AI to eliminate busy work, boost accuracy, and bring our document handling into the modern era.
  • Foster cross-functional collaboration: Work closely with Product, Treasury, and Compliance to solve old-school operational problems with fresh thinking.
  • Own our production process: Design and oversee streamlined workflows that ensure we create banking documents accurately, compliantly, and on time.
  • Keep us bulletproof on compliance: Maintain tight oversight of our processes to meet both internal standards and regulatory requirements.
  • Turn data into action: Use performance and operational metrics to make smart decisions about staffing, process improvements, and team development.
What you'll bring:
  • You have leadership experience in banking or financial services, with a track record of successfully managing teams in fast-paced, dynamic environments.
  • You're passionate about coaching and developing talented team members to achieve their career goals.
  • You bring deep expertise in financial document processing, production, verification, and controls best practices.
  • You've designed, refined, and delivered innovative solutions to complex operational problems.
  • You excel at communication and collaboration, working effectively with cross-functional teams and external partners.
  • You're data-driven - you've used data insights to inform process improvements and smart resource allocation decisions.
Why Wealthsimple?🤑 Competitive salary with top-tier health benefits and life insurance📈 Retirement savings matching plan using Wealthsimple for Business🌴 20 vacation days per year and unlimited sick and mental health days📚 Up to $1,500 per year towards wellness and professional development budgets respectively🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)💖 Company-wide wellness days off scheduled throughout the yearWe're a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions - join us!Read our and learn more aboutTechnology & Innovation at WealthsimpleWe believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.DEI StatementAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.Accessibility StatementWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

Wealthsimple