Dispatcher

• Schedule and dispatch technicians for service calls or maintenance tasks based on their availability, skills, and location

• Maintain a real-time calendar of technician assignments to prevent overlaps and delays

• Collect detailed information from customers about their service needs and relay it to technicians

• Create, update, and close work orders within dispatching software, ensuring accuracy for billing and inventory tracking

• Monitor technicians during their service appointments and adjust schedules dynamically to address changes or emergencies

• Communicate with technicians, management, and customers to ensure a seamless flow of information

• Resolve logistical challenges, such as last-minute scheduling changes or resource conflicts, to minimize disruptions

• Coordinate inventory needs by ensuring technicians have necessary parts or supplies before dispatch

• Utilize dispatch software to optimize schedules and generate reports on service efficiency for managerial review

• Support billing processes by ensuring completed work orders are properly documented and addressing billing-related inquiries

• Experience in a HVAC organization is a strong asset

• Minimum of 3 years of experience in a dispatch role

• Strong knowledge of Microsoft Excel and other scheduling or dispatching software

• Ability to multitask and manage time effectively in a fast-paced environment

• Problem-solving skills to address scheduling conflicts and logistical challenges

• Familiarity with safety standards and regulations in service operations

• Detail-oriented with a focus on accuracy in documentation and reporting

Robert Half