Food Delivery Program Manager

Circle K

  • Calgary, AB
  • Permanent
  • Full-time
  • 15 days ago
JOIN OUR TEAM!At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!Food Delivery Program ManagerDepartment: Merchandising & MarketingLocation: Calgary, AB (#400, 229 - 33rd Street NE Calgary, Alberta T2A 4Y6)Type of employment: Permanent, Full Time (40 hours)THE ROLEWe are currently hiring for a Food Delivery Program Manager to join our Western Canada team. The Food Delivery Program Manager is responsible for leading and overseeing the execution, performance, and continuous improvement of Circle K’s food delivery programs across multiple store locations. This role ensures a seamless, customer-focused experience by managing delivery operations, optimizing performance, and supporting cross-functional alignment across merchandising, operations, IT, and third-party delivery providers. The successful candidate will help drive growth in the on-demand convenience space, supporting customer expectations for speed, quality, and service.WHAT YOU’LL DOProgram Oversight & Execution
  • Manage the day-to-day operations of Circle K’s food delivery programs across assigned markets.
  • Ensure timely, accurate, and customer-centric delivery fulfillment in coordination with store teams and third-party platforms.
  • Lead program rollouts in new stores or markets, including technology integration, operational readiness, and staff training.
  • Maintain and enforce service standards, operational policies, and food safety compliance.
  • Troubleshoot delivery issues and coordinate resolutions between store operations and external providers.
Cross-Functional Collaboration
  • Work closely with merchandising, operations, and store teams to ensure alignment and program consistency.
  • Provide tools, resources, and ongoing support to store teams to help them deliver high-quality service.
  • Support marketing and promotional activities that drive delivery channel growth and engagement.
Performance Monitoring & Improvement
  • Analyze delivery KPIs such as order volume, speed, accuracy, cancellations, and customer satisfaction.
  • Identify operational bottlenecks or inefficiencies and implement process improvements.
  • Provide regular reporting and actionable insights to leadership teams.
  • Stay up to date on delivery trends, technologies, and customer expectations to enhance program value.
Vendor & Partner Management
  • Liaise with third-party delivery providers to manage service levels and resolve performance issues.
  • Ensure service contracts and relationships align with Circle K’s standards and customer experience goals.
WHAT YOU’LL NEEDWe want you to join our team! Here's what we're looking for:Education:
  • Bachelor’s degree in business, supply chain, operations management, or a related field.
Experience:
  • 3–5 years of experience in retail, QSR, convenience, logistics, or e-commerce operations.
  • Proven track record of managing programs or projects involving multi-site coordination and service execution.
Knowledge and Skills:
  • Strong problem-solving, decision-making, and analytical skills.
  • Excellent communication and interpersonal abilities to work with both internal teams and external partners.
  • Strong project management and organizational skills.
  • Proficiency in Microsoft Office and familiarity with order management or delivery tracking systems.
  • Ability to travel within assigned regions as required.
  • Comfortable working in a fast-paced, dynamic environment with evolving priorities.
  • Passionate about retail innovation, operational excellence, and customer satisfaction.
  • May require up to 30% of travel.
WHY YOU SHOULD WORK HERE:At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:Benefits package:
  • Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
  • Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
  • Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
  • Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.
Additional Perks:
  • Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
  • Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
  • Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
  • Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
  • Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.
INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at to submit your application. We can't wait to hear from you!At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.#LI-HJ1Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.

Circle K