Bilingual Call Centre Representative
- Markham, ON
- Permanent
- Full-time
We are actively looking for a dynamic individual to join the Combined Insurance Canadian team as a:Bilingual Call Centre Representative
Department: Call Center
Reporting to: Manager, Call Center
Location: Canadian Headquarters - Markham, Ontario
Schedule: Full time - 40 hours/weekPRIMARY DUTIES
- Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)
- Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference
- Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner
- Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits
- Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers
- Take and support phone enrolments
- Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
- Produce literature fulfilment and notes to the adjustors.
- To continue training/developing with all aspects of the job, product as well as procedures.
- 2 years of relevant work experience preferred
- Ability to multi-task, talking with customers while completing paperwork and system changes
- Excellent communication and Interpersonal skills
- Outgoing and engaging conversation skills
- Sales acumen a plus
- Effective listening and problem solving skills
- Professional demeanour
- Efficient in Microsoft Office
- Bilingual, English and French
- Excellent verbal communication skills (in both French and English) are necessary.
- Must be detail oriented, analytical and possess excellent Customer Relations skills.
- Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.
- This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday.