Senior Manager, Insights

Dig Insights

  • Toronto, ON
  • Permanent
  • Full-time
  • 14 days ago
Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we'd love to welcome you.As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.Senior Manager - About this roleWorking closely with the Analyst and Manager on their team, the Senior Manager provides essential support to their team to help execute and deliver client projects. The Senior Manager has approximately 4-7 years experience in a research role and is responsible for delivering most of the research report including strategic insights/ research findings to the VP. The Senior Research Manager has demonstrated their research skills and knowledge, and client service capabilities. They can be relied on for project updates, recommendations on additional analysis required, working with other Dig team members to develop solutions to any project related problems and troubleshoot any issues that arise. The Senior Research Manager helps to train junior team members on research fundamentals. In addition to growing their fundamental skill set as a researcher, Senior Managers at Dig are encouraged to take part in our company's exciting culture and enjoy this dynamic stage in their career.Your primary responsibilities will include, but are not limited to:Operations:
  • Create sample plans
  • Guide team and/or fieldwork suppliers on programming, survey logic and quotas
  • Trouble-shoot unexpected results in field and offer solutions
  • Perform and/or provide guidance on quality checks at all stages of the project (survey links, data, etc.)
  • Provide guidance on weighting data as necessary
  • Develop draft costing on projects
Analysis & Reporting:
  • Write draft proposals, questionnaires and discussion guides
  • Review and analyze survey results
  • Review and create report templates
  • Review and create cross tables
  • Recommend and use appropriate multivariate techniques (drivers, correspondence maps, MDS) in the report(s)
  • Review and add interpretive commentary to slides in report(s)
  • Create summary slides in the report(s)
  • Write draft recommendations based on the project results
  • Perform quality checks and hold accountability for the report(s)
  • Coach junior team members as they develop core research skills
Client Service:
  • Facilitate questionnaire revisions
  • Act as key contact in support of VP
  • Present sections of a project to clients
  • Support in scheduling and organizing pre-work for client workshops
  • Manage client requests in a professional and timely manner
Experience, Skills and Requirements:
  • 4-7 years of direct and relevant experience
  • University Degree or Graduate Program in a relevant field (Market Research, Business Insights, Consumer Insights, Statistics or other)
  • Masters considered an asset
  • Solid English communication skills, both written and oral are required
  • Proficiency in SPSS and/or Q other tabulations software
  • Excellent skills in Microsoft Office Suite are required, especially Excel and PowerPoint
  • Able to work within a fast-paced dynamic environment
  • Ability to meet tight deadlines, while maintaining close attention to detail
  • Ability to work independently and with a team
Work Perks:
  • Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations
  • Unlimited vacation policy
  • Reimbursement for health and wellness classes/memberships, and continuous learning
  • Medical Insurance
  • In-person and virtual social events such as poker night, paint night, trivia night and more!
To find out more about us visit us at &Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

Dig Insights