Customer Service Representative - Vancouver International Airport

Enterprise Rent-A-Car View all jobs

Richmond, BC
$23.57 per hour
Permanent
Full-time

6 days ago

OverviewThe Customer Service Representative/Launch Pad Rental Agent will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, responding to customer inquiries; and completing paperwork associated with an airport rental transaction utilizing devices including but not limited to the Airport Tablet (“Launch Pad”). The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers.Branch Location: Vancouver International Airport, 3211 Grant McConachie Way Richmond, BC V7B 0A4Interviews will take place at 3871 North Service Place, Richmond, BC V7B 1L8This is a full-time position that pays $23.57 / hourWe offer:

Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement Savings Plan with company match and profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Schedule

Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

Responsibilities

Take incoming calls- reservations, rate quotes, responding to customer inquiries/questions andby provide information and resolutions for customers
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance, inclusive of directing customers to the Enterprise “Ready Line” and conducting a vehicle inspection upon check-in
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer, and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/VeteransQualifications

Must be at least 18 years old
Must have a valid British Columbia Full Class 5 Drivers License with no more than two moving violations or accidents within the last three years.
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service, retail, or administrative support experience
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

Posted Salary RangeCAD $23.57 / Hour

Enterprise Rent-A-Car

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