Special Service Agent

Envoy Air

Richmond, BC
Permanent
Part-time

26 days ago

Overview:Who we are:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Pay rate: CAD$20.91/hr. Responsibilities:How will you make an impact?Responsibilities

Provide a high level of customer service to the traveling public by assisting passengers who require additional assistance.
Responsibilities include moving, or escorting, passengers from terminal, airport ticket counter, customs, or other areas in the airport escorting unaccompanied minors, pushing wheelchairs, driving golf carts, transferring passengers from seat to wheelchair and wheelchair to seat.
Representatives offer assistance or seek out customers who may need assistance, i.e., passengers with reduced mobility, etc. and escort passengers to and from the terminal to the aircraft. On occasion it may be necessary to drive a, golf cart in congested areas.
Responsible for completing passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger.
Representatives may assist with crowd control and distributing refreshments during irregular operations.
Duties must be performed under sometimes stressful conditions beyond the employee's control, while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy

Qualifications:Who are we looking for?Requirements

High school diploma, GED, or international equivalent.
Must be willing and able to work rotating shifts including days, nights, weekends, holidays, and rotating days off.
Must be willing to stay overnight when necessary to escort an unaccompanied minor passenger.
Must be flexible to work additional hours beyond regular shift, on short notice, and as needed due to operational necessity.
Must be able to read, write, fluently speak, and understand the English language.
Must possess the legal right to work in the Canada
Previous customer service experience preferred.
Valid drivers license.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air

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