Veterinary Client Liaison, Neurology, Calgary Animal Referral and Emergency Centre
VCA Animal Hospitals
Calgary, AB
Permanent
Full-time
26 days ago
Veterinary Client LiaisonDepartment: Neurology ServiceLocation: Calgary, ABCalgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Client Service Administrator/Liaison for our Neurology Team. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our medical teams, clients, and their pets.About the RoleThe role of the Client Service Administrator (CSA) is to support our Neurology team with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our specialty hospital! You are often the first and last point of contact and can leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience. Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams.The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:Prior experience in customer service and administrative duties in a veterinary clinic settingPrior knowledge/or ability to learn medical terminology and CornerstoneExceptional client service skillsEmpathetic, nurturing, and positive attitudeSkilled in prioritizing needs, open to change, and adaptableInitiative in carrying out assignments independentlyAttention to detail with above-average time management skillsMust be flexible and available to work modified shift work (Monday to Thursday 8 am to 6 pm)Excellent attendance and punctualityStrong foundation in MS Office and email, phone and in-person etiquettePrevious veterinary experience or graduate from an accredited Veterinary Assistant program is preferredWhat VCA Canada OffersJoin our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!RRSP Employer 5 % Match Program – saving for your future just got easier!VCA Canada RRSP Student Loan - Ask us more!A caring culture of Wellness and Appreciation!Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!Competitive wages and health/dental benefits!Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)Annual uniform allowanceExceptional career development: there is room to grow here!Referral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsExtra perks like shopping discounts and cool wellness apps!Click “Apply Now”VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
