BDC Specialist

Calgary, AB
Permanent
Full-time

13 days ago

The BDC Specialist is responsible for answering in-bound leads from customers via email, phone and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.Education, Skills and Experiences:This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level!Given the nature of this role, select candidates will be required to complete a brief video submission as the first stage of our hiring process.Benefits:

Opportunity for advancement - we develop our people and promote from within
Comprehensive Health Benefits Plan
RRSP Matching Program
Forward thinking work environment
Employee pricing
Employee discounts for you and your family
A part of McManes Automotive

Duties:

Answer emails and telephone calls from customers who have demonstrated an interest in the company's sales products.
Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments.
Assist customers during their navigation on the website.
Chat online with customers surfing on the company's website.
Provide information on and actively promote motor vehicles or promotions.
Enter the result of each communication into the CRM software and perform necessary follow-ups.
Ensure a high level of customer satisfaction is always maintained.
Build trust and maintain a solid business relationship with customers.
Provide proactive communication with each customer after conclusion of sale.
Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
Participate in team meetings, workshops and individual development sessions.
Perform any other assigned tasks.
Other duties as required.

Requirements:

High school diploma or equivalent.
Fluent in verbal and written English language.
Superior telephone manners and strong interpersonal skills.
Outgoing, positive, 'smile' on the phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning.
Previous BDC experiences. Able to manage 50-100 interactions per day.
Able to write simple, professional correspondence, including email, chat and SMS, etc.
Knowledge of vehicles, equipment, and/or services offered.
Strong knowledge of Microsoft Office products, including Email, Excel and Word.
Able to maintain filing systems and basic database.
Strong customer service orientation.
Previous CRM/sales experience an asset.

We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handled with the utmost discretion.The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.Thank you for considering a career at {location}!Apply with IndeedCountry Hills Chrysler Dodge Jeep RamAddress200 STONEHILL GATE NEDepartmentSalesEmployment TypeFull TimePaySalary + Commission + BonusApply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

McManes Automotive

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