Manager, Franchise Operations
Wyndham Hotels and Resorts
- Toronto, ON
- Permanent
- Full-time
- Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
- Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
- Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
- Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
- Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
- Drive NRG through retention and development opportunities.
- Collaborate with internal stakeholders.
- Provide accountability to the organization through documentation, follow up and system reporting.
- Achieve annual service, performance and KPI goals in order to impact WHR profitability.
- Take ownership of personal and professional development.
- Project a positive image and promote the value of Wyndham Hotels & Resorts.
- Respond to one off requests from the business that are property specific within an indicated SLA.
- Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.).
- Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
- 90 % travel with flexible work schedule.
- Work under pressure with extended hours/days when required, in order to meet deadlines.
- Must be able to independently prioritize and schedule multiple responsibilities.
- This position requires the ability to stand and be on your feet for approximately 50% of the day.
- This position requires the ability to sit and drive long distances for approximately 75% of the week.
- Qualified candidates must be able to lift a minimum of 10 lbs.
- Excellent verbal and written communication skills required to effectively present material to various audiences.
- This position requires the ability to bend, twist, squat, push/pull while inspecting properties.
- 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
- 4 year college degree (Preferred).
- Multi-property experience.
- Industry certifications (Preferred).
- Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).
Employment Status: Full-timeWhat we expect from youYou will play an important part in our mission to make travel possible for all by:∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.∙ Bring your best every day and strive to exceed expectations in all you do.What you can expect from usWith Wyndham Hotels & Resorts, you can expect a fulfilling career to include:∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.∙ Competitive salary and benefits.∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.About WyndhamWyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.