Manager, Franchise Operations
Wyndham Hotels and Resorts
- Toronto, ON
- Permanent
- Full-time
- Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience.
- Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
- Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
- Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
- Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
- Drive NRG through retention and development opportunities.
- Collaborate with internal stakeholders.
- Provide accountability to the organization through documentation, follow up and system reporting.
- Achieve annual service, performance and KPI goals in order to impact WHR profitability.
- Take ownership of personal and professional development.
- Project a positive image and promote the value of Wyndham Hotels & Resorts.
- Respond to one off requests from the business that are property specific within an indicated SLA.
- Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.).
- Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
- 90 % travel with flexible work schedule.
- Work under pressure with extended hours/days when required, in order to meet deadlines.
- Must be able to independently prioritize and schedule multiple responsibilities.
- This position requires the ability to stand and be on your feet for approximately 50% of the day.
- This position requires the ability to sit and drive long distances for approximately 75% of the week.
- Qualified candidates must be able to lift a minimum of 10 lbs.
- Excellent verbal and written communication skills required to effectively present material to various audiences.
- This position requires the ability to bend, twist, squat, push/pull while inspecting properties.
- 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
- 4 year college degree (Preferred).
- Multi-property experience.
- Industry certifications (Preferred).
- Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).
Employment Status: Full-time