Senior Manager, Data Platform Support & SRE

CIBC

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingYou will be joining the Enterprise Technology team in CIBC. As the Senior Manager, Data Platform Support & Site Reliability Engineering (SRE), you will lead a high-performing team responsible for the operational excellence, reliability, and support of the EDGE Data Platform. This platform leverages Azure cloud services, Databricks, and a broad suite of Azure data products. The successful candidate will drive platform stability, incident management, automation, and continuous improvement, ensuring the platform meets the needs of CIBC’s business and technology stakeholders.At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll SucceedLeadership & Team Management: Lead, mentor, and develop a team of SREs and support engineers. Foster a culture of collaboration, accountability, and continuous learning. Set clear objectives and performance metrics for the team. * Platform Reliability & Operations: Oversee day-to-day operations and health of the EDGE Data Platform. Ensure high availability, performance, and scalability of EDGE infrastructure and the application and data products running on EDGE. Implement and manage monitoring, alerting, and incident response processes. Drive root cause analysis and post-incident reviews to prevent recurrence.
  • Automation & Continuous Improvement: Champion automation of operational tasks, deployments, and monitoring. Identify and implement opportunities for process and platform improvements. Collaborate with engineering teams to enhance platform reliability and efficiency.
  • Stakeholder Engagement: Act as the primary point of contact for platform support escalations. Partner with business, data engineering, and security teams to align platform capabilities with organizational needs. Communicate platform status, incidents, and improvement initiatives to stakeholders.
  • Governance & Compliance: Ensure adherence to CIBC’s security, compliance, and risk management standards. Maintain documentation and operational runbooks for all supported services.
Qualifications
  • You have 8+ years of experience in IT operations, platform support, or SRE roles, with at least 3 years in a leadership capacity. Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree an asset.
  • Proven experience supporting large-scale data platforms on Azure, including Databricks and related Azure data services.
  • Strong understanding of cloud infrastructure, networking, and security best practices.
  • Hands-on experience with monitoring, logging, and automation tools (e.g., Azure Monitor, Log Analytics, Terraform, CI/CD pipelines).
  • Excellent problem-solving, analytical, and communication skills. Experience in regulated financial environments is an asset.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 32nd FloorEmployment Type RegularWeekly Hours 37.5Skills Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively

CIBC