Technician II - Service
Paladin Technologies
- Halifax, NS
- Permanent
- Full-time
- Service and maintenance of integrated security systems including access control, CCTV and alarms
- Troubleshooting and repair of hardware and software of our integrated systems
- Work with manufacturers’ technical support teams to resolve system issues
- Consistently provide high levels of customer service
- Provide customer with training for proper system usage, and respond to technical inquiries
- Complete detailed and accurate paperwork, and assist with as-built documentation
- Adhere to Paladin’s Quality and Safety program
- Be prompt, enthusiastic and take direction from the service team, and operations
- Be available and willing to participate in a after hours On-Call rotation
- Build confidence with clients and stakeholders and enhance the organizations reputation throughout the industry
- Perform other tasks as required
- You may be required to work “night shifts” when needed based on project/service requirements
- Experience as a Service Technician in the security, electronics, telecommunication, or IT industry
- Proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.
- Post-secondary training in electronics or equivalent
- Experience with the following systems and technologies are an asset: IP networks, low voltage electronics, power and communications, Access Control, CCTV (IP and Analog), Intrusion Systems, Client-Server security applications.
- Valid Driver’s License with clean abstract
- Able to work independently
- Strong command of the English language along with good written and verbal communication skills.
- Awareness of productivity and profitability of the work carried out
- Willingness and capability to learn and develop
- Able to pass varying levels of security clearance
- Available to complete out-of-town work on an ad hoc basis
- Personal hand tools required